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Citizen's Charter

Where should you register your complaint?

  • Even if the crime is committed in an area beyond the limits of any police station, a complainant cannot be forced to go to the concerned police station. You can get your complaint registered at any police station. It is the duty of the police station to send your complaint to concerned police station.
  • After registering a complaint of a cognizable offence, insist on a copy of FIR, free of cost.
  • In case of non-cognizable offences, the police do not have a right to investigate the complaint without the orders of the Court. However, your complaint must be recorded and a receipt given at police station.

Where to register a complaint when an offence is committed within the limits of railways?

  • When an offence is committed either within the jurisdiction of the railway or in a running train, it is necessary to register a complaint at the concerned railway police station.
  • “Mobile Police stations” have also been established in some long distance trains. Hence, a complaint of an offence committed in these running trains can be lodged at the Mobile Police Station. Besides this, necessary arrangement to lodge a complaint with the Guards is also available on long distance trains.

What to do if your complaint is not being registered at a Police Station?

At first, please meet Senior Inspector of the Police Station. If the problem persists, meet Assistant Commissioner of Police (ACP) of your Division, Deputy Commissioner of Police (DCP) of your Zone or Additional Commissioner of Police of your Region. Names, addresses and phone numbers of all these officers have been given on this site.

You can directly write to the web-master by clicking on “Contact Us”

Types Of Offences

Bailable and Non-bailable Offences

  • Under the Code of Criminal Procedure, offences have been classified as ‘bailable’ and ‘non-bailable’ offences.
  • In the case of bailable offences, it is binding upon the investigating officer to grant bail. However, in case of a non-bailable offence the police do not grant bail. The decision is taken by a Judicial Magistrate/Judge only.
  • In the case of a bailable offence, if the accused produces proper surety after his arrest, and fulfills other conditions, it is binding upon the Investigating officer to release him.
  • In the case of a non-bailable offence, the Investigating Officer must produce the accused before the Judicial Magistrate/Judge concerned within 24 hours of the arrest. At that time, the accused has a right to apply for bail himself or through his representative/lawyer.
  • Similarly, if the accused has been subjected to any misbehavior by police after arrest, he has an opportunity to complain against the same before the Judicial Magistrate/Judge.

Rights of Arrested Person

Direction & guidelines issued by the supreme court

  1. The Police personnel carrying out the arrest and handling the interrogation of the arrestee should bear accurate, visible and clear identification and name tags with their designation.
  2. The Police Officer carrying out the arrest shall prepare a memo of arrest at the time of arrest and such memo shall be attested by at least one witness, who may be either a member of the family of the arrestee or a respectable person of the locality from where the arrest is made. It shall also be counter-signed by the arrestee and shall contain the time and date of arrest.
  3. A Person who has been arrested or detained and is being held in custody in a police station or interrogation centre  or other lock-up, shall be entitled to have one friend or relative or other person known to him or having interest in his welfare being informed as soon as practicable that he has been arrested and is being detained at the particular place, unless the attesting witness of the memo of arrest is himself, such a friend or a relative of the arrestee.
  4. The time, place of arrest and venue of custody of arrestee must be notified by the police where the next friend or relative of the arrestee lives outside the district or town through the Legal Aid Organization in the District and the police station of the area concerned telegraphically within a period of 8 to 12 hours after the arrest.
  5. The person arrested must be made aware of his right to have someone informed of his arrest or detention as soon as he is put under arrest or is detained.
  6. An entry must be made in the diary at the place of detention regarding the arrest of the person which shall also disclose the name of the next friend of the person who has been informed of the arrest or detention as soon as he is put under arrest or is detained.
  7. The arrestee should where he so requests, be also examined at the time of his arrest and major and minor injuries, if any present on his/ her body, must be recorder at that time. The "Inspection Memo" must be signed both by the arrestee and the police officer effecting the arrest and its copy provided to the arrestee.
  8. The arrestee should be subjected to medical examination by a trained doctor every 48 hours during his detention in custody by a doctor on the panel of approved doctors, appointed by Director, Health Service of the concerned State or Union Territory. Director, Health Service, should prepare such a panel for all Tahsils and District as well.
  9. Copies of all the documents including the memo of arrest, referred to  above should be sent to the Magistrate for his record.
  10. The arrestee may be permitted to meet his lawyer during interrogation, though not throughout the interrogation.
  11. A Police control room should be provided at all district and State Headquarters, where information regarding the arrest and the place of custody of the arrestee shall be communicated by the officer causing the arrest within 12 hours of  effecting the arrest and at the police control room it should be displayed on a conspicuous notice board.

Provisions of Search

  1. Any officer, who is in charge of a police station or an investigating officer, has the authority to conduct search of any place situated within the jurisdiction of his police station for anything connected with the offence.
  2. It is necessary that the police officers concerned should show their identity cards before conducting search. Similarly, their nameplates, along with their designations should also be displayed on their uniforms.
  3. You are within your right to check and search the raiding party before they start search.
  4. While conducting a search two respectable panchas/witnesses should remain present.
  5. After the completion of a search, the officer concerned must prepare a search-panchanama detailing therein the particulars of the seized articles and obtain there upon the signatures of the two panchas/witnesses and the owner. The panchanama of the seized articles must be prepared at the site itself.
  6. Demand a copy of the said panchanama. It is your right.
  7. The procedure detailed herein above is applicable for physical search also.


  1. It is essential that a panchanama, in respect of an arrest, search, seizure etc. should always be made at the site of the occurrence of the accident or offence and the signatures of the panchas/witnesses should be obtained thereon.
  2. An accused/a person whose premise has been searched, must get a copy of the Panchnama.
  3. It is necessary that two panchas remain present while a Panchanama is being drawn and their signatures should be obtained on it.
  4. After paying the fees, in form 'AA', a copy of the Panchanama drawn at the site of an accident can be obtained.

MV Accident: Your responsibility

  1. If there is no casualty and only the motor vehicles are damaged in the accident, the drivers of both the vehicles should take their respective vehicles to the side of the road to ensure that the traffic is not obstructed. Drivers of both the vehicles should note down the names, address, details of licenses and the number of each other's vehicles and duly register a complaint at the local police station.
  2. The insurance company should be informed immediately so that compensation could be claimed for the vehicles damaged.
  3. If you have committed some accident and injured a person, you are duty bound to take the person to the hospital and inform the incident to the police. If it is not possible to remove the injured to hospital, go to the nearest police station and inform about full facts. Any non-compliance of this rule shall make you liable for enhanced punishment.
  4. If any you come across a person, injured in an accident, try to help him. Provide first aid to the injured and take steps to remove the injured to the nearest hospital. The registration number and the name of the driver and other details of the vehicle, that has caused the accident should be noted down and should be reported to the nearest police station immediately.
  5. Do not believe in the misnomer that helping an accident victim will lead to harassment by the police. At best, police officer may ask for your statement, that too at hospital itself.

Women: Special Privileges

  1. Every policeman is duty bound to ensure that women are treated with due respect. There is no exception to this rule.
  2. In cases, where a woman is complainant, police will make enquiries and investigations expeditiously and arrest the accused immediately.
  3. When an occasion to arrest a woman or to interrogate a woman witness arises, it is binding upon the police to keep a woman police personnel present.
  4. If a woman is accused, she shall be treated with dignity, irrespective of the nature of the crime committed.
  5. Normally, neither women be arrested, nor called to a police station between sunset and sunrise. However, under exceptional circumstances, if it is necessary to arrest them or call them to a police station, it is binding upon the police to allow their relatives to stay with them.
  6. Accused women are to be kept in the cells specially reserved for them. If there is no separate room for them, they are to be kept in the visitor's room.
  7. A rape victim may ask for her medical examination to be conducted by a female doctor.
  8. She can also choose to give her statement to lady police personnel. As far as practicable, a lady police officer shall be deputed for this job. If it is not possible, it shall be ensured that some local women must be present at the time of registration of FIR and recording of statement.
  9. Mumbai Police is committed to provide a decent treatment to all the citizens, especially women. Any aberrations must be brought to the notice of senior officers.

Atrocities Against Women: Social Security Committee

  1. For the prevention of atrocities against women, social security committees have been established in all the Police Cornmissionerates and district headquarters in Maharashtra. Their composition in Mumbai City is as under:
    • Commissioner of Police... Chairman
    • Deputy Commissioner of Police, Social Service Branch…Member
    • Women Social Workers (Two to Five) ... Members
    • Other co-opted members
  2. Once in a month this Committee takes a review of atrocities inflicted on women, if any. Sensitive cases, involving women are taken and proper measures are evolved to prevent these in future.

Foreign Visitors: Rights and Responsibilities

  1. No person may enter Indian borders without a proper passport and valid Indian Visa.
  2. After landing at Indian shores, every foreigner should register himself with the concerned Foreigner's Registration Officer within a period of 15 days. However, a foreign citizen visiting India on a tourist visa and intending to stay in India for a period of 180 days or less, does not need to get registered.
  3. If for some unavoidable reasons, a foreign citizen requires an extension for his stay in India, he should apply for the same, at least 2 months prior to the expiry of the valid period of his stay in India, to the Office of the Foreigner's Registration Officer i.e. Deputy Commissioner of Police (Special Branch).
  4. Following documents, in triplicate, should be furnished along with such application:
    • Application for extension of time limit, in the prescribed format
    • Copy of the passport.
    • Copy of the Indian Visa.

Contact Details

  • Phone :- 0253 - 2200495, 2200498, 2200499
  • Fax :- 0253 2309718
  • SP Office, Police Head Quarter, Adgaon, Nashik - 422003